VOIP WEBEX SUPPORT

Reference Guides and Resources

THE BASICS - BUSINESS VOICE

To view the PDF Guide you need, please select it below.

Select a document:

Business Voice with Webex Collaboration Guide

A comprehensive user manual for services integrated with Webex. It includes step-by-step instructions for using desktop phones (Polycom and Yealink), Webex desktop and mobile apps, voicemail setup, SMS messaging, call park features, and troubleshooting tips. It also guides users on accessing and configuring their web portal settings.

Business Call Recording Quick Reference Guide

Instructions for configuring and managing call centers using the BroadWorks platform. It covers agent and supervisor setup, routing policies (like overflow, holiday, and night service), announcements, reporting tools, and feature descriptions. The guide is designed for administrators to optimize call flow, monitor performance, and customize service features across Comporium-hosted call centers.

Cloud Fax Reference Guide

Step-by-step instructions for logging into and navigating the Comporium BroadWorks web portal. It outlines how to manage common user settings such as voicemail-to-email, call waiting, BroadWorks Anywhere, and call forwarding. The guide is intended to help users personalize their phone system preferences and ensure optimal functionality.

Voicemail User Guide

Provides clear instructions for setting up, managing, and retrieving voicemail through the Comporium voice portal. It includes steps for creating a secure passcode, recording greetings, and navigating message playback options. This guide is intended to help users efficiently configure and use their voicemail system.

Webex Soft Phone Basics

Explains how to use the Webex app for making and managing calls on both desktop and mobile devices. It covers app download instructions, placing and controlling calls, viewing call history, and managing contacts. This guide is ideal for users who need to handle calls via Webex rather than a physical desk phone.

Webex SMS

Provides instructions for setting up and using text messaging within the Webex Desktop and Mobile apps. It explains how to install the Tango Networks messaging bot, initiate SMS conversations, and manage ongoing text threads. This guide is helpful for users who need to send business-related texts directly through Webex.

BROADWORKS ADMINISTRATOR GUIDE

The role of the administrator is to see and change settings affecting how calls are handled for the business. Administrators have access to the Group and Department levels. Group Level allows access to all user and group settings in all departments. Department level allows access only to users and services assigned to a specific department.

Click here to view the complete Broadworks Administrator Guide.

DOWNLOAD THE WEBEX APP

You can get Webex App for your computer, mobile device, or web browser. Install it on multiple devices and switch between them hassle-free because the app automatically knows which device you're using. Your content stays in sync because everything is stored in the cloud.

Go to https://www.webex.com/downloads.html to get Windows, Mac, iPhone, iPad, and Android. Go to https://web.webex.com/ for Webex App for Web.

For Webex App for Windows, you must have Windows 10 or later. We only support Windows 64-bit, to check your system type:

Open the Control Panel.
Select System.
Select About.
Check the System type to see which system type you have, 32-bit or 64-bit.

For Webex App for Mac, you must have macOS 10.15 or later. You can also choose from a Mac OS Intel or Mac OS Apple M1 chip installation for Webex App.

To check your system type to see which installation to use: